Privacy Policy

Healing Deep Roots Counseling (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, complete forms, schedule sessions, or otherwise engage with our services.

If you have any questions, please contact us at:

info@healingdeeprootscounseling.org

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily share with us, including:

Name, email address, phone number
Appointment requests or inquiry information
Payment and billing details (processed securely through third-party providers)
Any information you submit through forms or assessments

Health Information

As a counseling practice, we may collect health-related information when you become a client. Any protected health information (PHI) is handled in compliance with applicable privacy laws, including HIPAA where required.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and referring URLs
Cookies or similar tracking technologies (used only to improve website performance)

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule appointments
Provide counseling services and maintain client records
Process payments securely
Improve our website and user experience
Communicate updates, resources, or administrative information
Comply with legal, ethical, and professional obligations

We do not sell, rent, or share your personal information for marketing purposes.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, misuse, or loss.

These include:

Secure client management systems
Limited access to PHI
Encrypted communications where appropriate
Regular review of privacy practices

No digital system is 100% secure, but we work to ensure the highest level of protection for your data.

4. Sharing of Information

We may share information only in the following situations:

With your written consent
With third-party service providers who assist in scheduling, billing, or technology systems (they are required to safeguard your information)
When required by law, such as in cases of abuse reporting, court orders, or imminent risk of harm
To protect our rights, safety, or the safety of others

We do not share client information with external parties for advertising or promotional use.

5. Your Rights

Depending on your state and applicable laws, you may have the right to:

Access your records
Request corrections
Request limitations on how your information is used
Request confidential communications
- Contact the appropriate licensing or disciplinary authority if you have concerns about the care you received or the conduct of a provider.
- File a consumer complaint as provided by law, including complaints outlined under Section 181.103 of the Texas Health and Safety Code, without fear of retaliation.
  Receive a copy of this Privacy Policy
  For any of these requests, email us at info@healingdeeprootscounseling.org.

6. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of external sites.

7. Children’s Privacy

Our services are intended for individuals seeking counseling support. We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Healing Deep Roots Counseling

Email: info@healingdeeprootscounseling.org